The UAV Academy LTD – Terms and Conditions

Please read these Terms carefully before purchasing a Course and print off a copy for your records. The UAV Academy LTD (UAVA) will not file or otherwise keep a copy of the agreement concluded between you and UAVA and a copy of the concluded agreement will not be available from UAVA at a future time and date. By ordering a Course, you are confirming your agreement to be bound by these Terms.

The UAV Academy LTD (company number 09588584), its registered office at Hartham Park, Hartham Lane, Corsham, Wiltshire, SN13 0RP.

1. Definitions

“Additional Charges” means any amounts payable that are not Fees and may include, but are not limited to, payment for the delivery of Study Materials, any re-sit fees which UAVA may charge from time to time if applicable, any administration charge for switching location of a Course, additional services, examination entries and re-sit fees and any import duties, taxes and customs clearances which may be payable;

UAVA” means The UAV Academy LTD with company number 09588584 and registered office atHartham Park, Hartham Lane, Corsham, Wiltshire, SN13 0RP;

“Brochure” means any online or hard copy document that is produced by UAVA to provide detailed information with respect to the Courses these Terms cover;

“Classroom Course” means a classroom based course and the Study Materials to be provided by UAVA if applicable;

“Course” means either a Classroom Course and/or an Online Course whichever is purchased by you;

“Fee” means the fee payable for the Course and/or Study Materials and shall exclude any VAT payable and excludes Additional Charges;

“Flight Operations Assessment” means an assessment of a student’s ability to fly a drone. The assessment is available to individuals who have already passed the theoretical course with UAVA or an equivalent NQE. The assessment is also available to current operators aiming to qualify on a different class of drone;

“Online Course” means a course delivered online and if applicable the Study Materials to be provided by UAVA;

“Online Study Materials” means, but is not limited to, Online Tests, Online Tutorials and Online Downloads;

“Study Materials” means, but is not limited to, online theoretical training, question banks, review exercises, mock exams (papers and suggested solutions), course companions, online study materials, and study texts;

“Terms” means these Terms and Conditions;

“Website” means; and

“you” means the individual purchasing the Course.

2. Ordering Procedure

2.1. Unless otherwise agreed with UAVA in writing, all course bookings will be made via the Website or by telephone.

2.2. When you place an order for a Course you are offering to purchase that Course on these Terms. UAVA reserves the right to decline or cancel your order, or any part of your order.

2.3. Following receipt by UAVA of your order for a Course and, where applicable, payment of the Fee you will receive an email confirming that your order has been received by UAVA. Your order will be subject to acceptance by UAVA of your offer to purchase in accordance with clause 2.5 below.

2.4. A legally binding agreement shall not come into existence until UAVA has accepted your offer to purchase a Course by:

a) sending you an order acceptance confirmation email or written order acceptance confirmation by post, which will be effective upon sending or posting to you at the email or postal address you have provided; and

b) receiving payment for the Course in cleared funds from yourself or if applicable your employer in accordance with these Terms.

2.5. Where your order consists of multiple Courses, each individual Course will be treated by UAVA as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by UAVA of your offer to purchase any other Courses which make up your order.

2.6. UAVA reserves the right to withdraw at any time Courses advertised for sale on the Website and/or the Brochure.

3. Payment Terms

3.1. The Fee for any Course at any given time will be displayed on the Website and the Brochure and/or will be notified to you by a UAVA representative. Fees are quoted and payment shall be made in pounds sterling, inclusive of VAT and any Additional Charges.

3.2. If you purchase a Course on the Website:

a) the Fee including VAT and any delivery charges payable in relation to delivery of Study Materials, if applicable, will be shown prior to completion of the online transaction; and

b) Your order will be confirmed only upon receipt of the Fee in cleared funds by UAVA and will be subject to acceptance of your offer to purchase by UAVA in accordance with clause 2.

3.3. The provision of the Course is contingent upon UAVA having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the Fee for the relevant Course. Without prejudice to UAVA’s rights and remedies under these Terms, if any sum payable is not paid in cleared funds on or before the due date (being the date the Course is booked if you are responsible for paying the Fee or within 30 days from the date of the invoice if your employer is responsible for paying the Fee, save that payment will be due immediately if booking is made less than 30 days before the Course start date), UAVA reserves the right, forthwith and at UAVA’s sole discretion, to suspend the provision to you and refuse you entry to the relevant Course.

3.4. Where you choose to invoice your employer for the payment of the Fee, the following additional terms shall apply:

a) upon receiving your order form signed by the training manager or other individual designated by your employer, UAVA will send an invoice to your employer;

b) full payment in cleared funds of the Fee is due from your employer within 30 days from the date of the invoice;

c) payment is due immediately if booking is made less than 30 days before the Course start date;

d) you and your employer are joint and severally liable for all unpaid invoices; and

e) you authorise UAVA to release to your employer details of your attendance, marks, exam results, general progress reports and any other information reasonably requested by your employer and which UAVA in its sole discretion considers appropriate for it to provide.

3.5. No Study Materials will be made available online, dispatched to you by UAVA or be made available for collection, unless UAVA has received full payment in cleared funds from you or your employer (including payment of delivery charges where applicable) in respect of the related Fee.

3.6. UAVA reserves the right to charge late payment interest on any overdue amounts, at a rate of 6% a year above the base lending rate of the Bank of England from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.

3.7. UAVA reserves the right to recover any reasonable debt collection costs in connection with these Terms.

3.8. UAVA will not bear your travel or accommodation expenses.

4. Cancellation Rights

For consumers (people who purchases goods and services for personal use – please note that if you are booking a course for a CAA Permission for Commercial Operations, then it is assumed you are not a consumer but are a business – see below)

4.1. There may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may wish to cancel your purchase of the Course. However, your right to cancel and obtain any refund will be lost if you have given UAVA express consent to supply any services during the Cancellation Period and the service has been performed. This consent includes ticking the box giving such consent at time of purchase. If the contract is for the supply of digital content, including but not limited to Online Course and Online Study Materials, your right to cancel and obtain any refund will be lost if you have given UAVA express consent to supply the digital content to you during the Cancellation Period or if you access the digital content before the expiry of the Cancellation Period. You do not have a right to change your mind in respect of other services, once these have been completed, even if the cancellation period is still running. If express consent has been given but the service is only part performed, you will be liable to pay for the services actually received.

4.2. Subject to clause 4.1, there may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may cancel your purchase of the Course within a period of 14 calendar days (“Cancellation Period”) from the date on which the contract is concluded subject to clause 2. The following rules apply:

a) Within the Cancellation Period, you must inform UAVA of your decision to cancel by emailing

b) If you cancel your purchase you must return any Study Materials you may have received from UAVA without undue delay and not later than 14 calendar days after you inform UAVA of the cancellation. You will be liable for the cost of returning any goods to UAVA unless UAVA has agreed otherwise in writing.

c) UAVA reserves the right to withhold payment of part or all of your Fee refund until all Study Materials have been returned in accordance with clause 4.3 above or if Study Materials are not returned in a re-saleable condition.

d) On cancellation you will be entitled to a full refund of the Fees subject to the following limitations:

i. In relation to delivery costs, the refund amount will be capped at the cost of a standard postal method fee; and

ii. If the value of the goods has been diminished by your handling, UAVA may recover the amount of this diminished value by deducting this amount from your refund.

4.3. If you cancel a Course after the Cancellation Period, UAVA will deduct from any refund of your Fee the cost of all applicable delivery charges, including delivery costs.

4.4. Refunds will normally be made using the same method of payment as you used for the purchase and will be paid within 14 days of you informing UAVA of the cancellation. The period for refund will increase to 30 days if UAVA is unable to credit a UK bank account. If you have chosen to invoice your employer and at the time of cancellation the relevant invoice has not yet been paid then such invoice will be cancelled. If you have chosen to invoice your employer and at the time of cancellation the relevant invoice has already been paid by your employer, the Fees will be credited to your employer’s bank account within 14 days of cancellation (provided a UK bank account can be credited). For monetary returns a request in writing to UAVA is required from your employer.

4.5. For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.

4.6. Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.

4.7. UAVA reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside clause 4 and clause 5 and to charge an additional fee in any such event to cover the administration costs incurred by UAVA. Any such additional fees will be communicated to you before you make your decision.

4.8. Where you have purchased multiple Course components (e.g. Remote Learning, Ground School, Flight Operations Assessment) as part of a UAVA package of products and you cancel or defer one or more of those elements, each component which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this clause 4 will apply to each cancellation or deferral. The value of each of the components will be determined by the then current fee which would apply if you purchased the individual component.

4.9. Subject to these Terms, you may cancel the Course by giving written notice to UAVA using the email address and UAVA reserves the right to charge you a cancellation fee. UAVA’s policy for such cancellations is set out below:

X = Number of full days’ written notice of cancellation received by UAVA from you (days before the Course start date)

Y= Cancellation fee due as percentage of the Fee

X – Y

0 – 4 100%

5 – 29 80%

30 – 59 50%

60 – 89 30%

90 – 179 10%

180 and more 0%

4.10. Any costs incurred by UAVA in preparation of the agreed service will be charged to you but will be limited to a maximum of the Fee, less any applicable cancellation fee.

UAVA cancellation

4.11. If (a) UAVA declares that a Course is subject to a minimum number of participants and that minimum number of participants is not reached; or (b) a Course cannot be performed due to force majeure or other reasons beyond UAVA’s reasonable control, then UAVA may cancel the Course.

4.12. In the situations set out in clause 4.11, UAVA will use its endeavours to notify you about the cancellation at least one week before the Course start date. Any Fees paid by you will be refunded. Any other claims by you will be excluded.

5. Deferment and Delay

5.1. You will be charged an admin fee of £100 if you defer a Flight Assessment within 3 days of the agreed original Flight Assessment date. Within 1 working days of the agreed original Flight Assessment date, you will be liable for the entire cost of the flight assessment should you wish to cancel or defer.

5.2. If, due to force majeure or other reasons beyond UAVA’s reasonable control (Including where the instructor is ill), the Course cannot be performed at the agreed date, or could only be performed with unreasonable economic effort, then the Course will be performed on the next possible date agreed.

6. Courses

6.1. Please see the description of the Course on the Website and/or in the Brochure for details of the contents of the available Courses.

6.2. Except as set out in the description of the Course on the Website and/or in the Brochure, no additional Study Materials and/or tuition (either online, face to face or classroom) will be provided by UAVA.

6.3. You acknowledge that UAVA operates a zero tolerance policy in relation to inappropriate behaviour of students. In particular, abusive or violent behaviour directed at UAVA’s staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. UAVA may at its reasonable discretion and without liability or an obligation to refund Fees, refuse to supply any Classroom Course to any student and may refuse to admit to, and may remove from any UAVA premises, any student whose participation in any Classroom Course would, in UAVA’s reasonable opinion, be undesirable or whose behaviour UAVA considers is or may be in breach of these Terms.

6.4. You must comply with all health and safety rules and regulations and any other reasonable security requirements (including relevant safety and accident prevention rules applicable for training within UAVA) that apply at the premises at which Classroom Courses are provided.

6.5. You must only use the premises at which Classroom Courses are provided for the purposes of participating in Classroom Courses.

6.6. Training will take place at the UAVA training premises or at the client premises as specified. Daily schedules of training will correspond with the customary working hours of UAVA unless otherwise agreed upon in writing. UAVA is responsible for performing the training. UAVA reserves the right for the training to be partly or wholly performed by duly qualified third parties in UAVA’s name. In all circumstances, certification will be effected by UAVA.

6.7. If you require a visa to enable you to study with UAVA then you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.

6.8. You must sign an attendance register for each Classroom Course as required by the instructor.

6.9. Your personal possessions are your sole responsibility and UAVA accepts no responsibility and/or liability for anything that is lost or stolen from its venues. You are advised during a Classroom Course to keep your valuables with you at all times.

6.10. If a successful completion of the training requires any test or examination, the test or examination will be made according to the applicable UAVA rules. UAVA does not warrant that the participant will reach the intended training level, nor does UAVA warrant that a participant will pass the exam.

6.11 All parts of the course must be completed within 12 months of enrolling.

7. Provision of eLearning Services

7.1 Payment is taken at the time of booking / ordering unless otherwise agreed in writing beforehand. At all times full payment will have to be made before starting a course.

7.2 Bookings are either made in writing via the website or via telephone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable. Bookings are final when full payment has cleared and been received by UAVA.

7.3 Electronic course materials or e-learning will be made available as soon as payment has been received by UAVA. This is typically within 24 hours between Monday to Friday and within office hours.

7.5 Electronic courseware access is for a period of 6 months from point of purchase unless stated otherwise at time of purchase. After the initial 6 month period access will be withdrawn. Further access can be purchased by contacting UAVA.

7.6 Theory examination (online) resits are charged at £50 + VAT . Theory examinations require a 7 day cooling off period before resits.

7.7 The Operations manual you submit to UAVA will be reviewed to determine its quality and standard to obtain the Civil Aviation Authority Operational Authorisation. UAVA includes with the price of the course up to three Operations manual reviews with feedback provided via email. Should you require more than this amount of feedback the hourly rate of £60.00 + VAT per hour will apply.

7.8 The Flight Assessment is delivered at one of the UAVA training and assessment sites. UAVA will endeavour to deliver the flight test within 30 working (mon–fri) days (weather permitting) of the customer successfully completing required parts of the course to the required standard. Should the customer fail the flight test the following fee will be payable for a resit: Flight Assessment Resit is £200.00 + VAT.

Repeat short notice cancellation (3 or more within 1 week of flight test booking) of a customers flight test – due to the customers reasoning – will result in a rescheduling fee of £100.00 + VAT.

7.9 All parts of the course must be completed within 12 months of enrolling. Beyond this timeframe parts of the course may need to be repeated, with associated costs, as UAVA determines necessary for the customer to reach the required standard of competence.

7.10 Should a customer decide to cancel their course, after course material has been accessed, we do not offer partial refunds.

7.11 E-learning access provided with courses is for 12 months from registration on the e-learning system. 

7.12 E-learning access is only for the registered user. Use by other persons under the same registered user, will incur the full course cost to any additional persons.

7.13 All content on the UAVA e-learning system is copyright and not to be copied, reproduced.

8. Regulatory and legislative change

8.1. Certain Courses will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, UAVA may produce Courses covering the new material. If new legislation or regulations supersedes existing Courses, these may be available for purchase as new Courses.

9. Warranties

9.1. UAVA will provide the Study Materials in accordance with the Course description that is set out on the Website.

9.2. UAVA expects you to take reasonable care to verify that the Course and Study Materials in question will meet your needs. UAVA does not make any commitment to you that you will obtain any particular result from your use of the Study Materials or that you will obtain any particular qualification on completion of the Course (unless otherwise stated on the Website).

9.3. UAVA does not make any representation, guarantee or commitment to you that the Study Materials will be error free.

9.4. All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.

10. Limitation of liability

10.1. The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or fraudulent misrepresentation; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.

10.2. Except as set out in these Terms, UAVA shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

a) indirect or consequential losses;

b) loss of income or revenue;

c) loss of business;

d) loss of anticipated savings; or

e) loss or corruption of data.

10.3. Save as otherwise set out in this clause 9, UAVA’s maximum aggregate liability to you for any claims that you may have against UAVA for direct loss in contract, tort (including negligence) or otherwise arising out of or in connection with these Terms, the Course and the Study Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.

10.4. UAVA will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond UAVA’s reasonable control. This condition does not affect your statutory rights.

10.5. Each provision in this clause 9 shall be construed separately as between you and UAVA. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.

11. Intellectual property

10.1. At all times, UAVA and/or its licensors, remain the owner of the intellectual property in the Courses and the Study Materials. No Course and/or Study Materials, nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of UAVA.

11.2. In consideration of receipt by UAVA of the Fee, UAVA grants to you a non-exclusive, non-transferable licence to use the Study Materials for the sole purpose of studying for the Classroom Course and/or the Online Course.

11.3. Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Study Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Online Study Materials into any software program.

11.4. Use of the Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either UAVA’s copyright or UAVA’s other intellectual property rights, and/or the copyright or other intellectual property rights of UAVA’s licensors.

12. Data protection

12.1. UAVA will process the information it receives from you or otherwise holds about you in accordance with these Terms and the Privacy Policy. You consent to the use by UAVA of such information in accordance with these Terms and UAVA’s Privacy Policy.

13. General

13.1. UAVA may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

13.2. These Terms and the Website Terms of Use (if you purchase the Course via the Website) constitute the entire agreement and understanding between us and supersedes and replaces any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of these Terms.

13.3. You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.

13.4. UAVA may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at its discretion.

13.5. No relaxation or delay by UAVA in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by UAVA in writing.

13.6. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

13.7. Any notices required to be served on you by UAVA under these Terms will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to you, at UAVA’s discretion. Any notices required to be served on UAVA by you will be deemed properly served if sent to the address as per clause 13.

13.8. A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.

13.9. The agreement between you and UAVA will be concluded in English only.

13.10. The agreement between you and UAVA which is compromised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.

13.11. These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.

14. Contact us

The UAV Academy LTD

Hartham Park, Hartham Lane, Corsham, Wiltshire, SN14 6DF, UK


Telephone: 0800 998 7400