The UAV Academy LTD – Terms and Conditions
Please read these Terms carefully before purchasing a Course and print off a copy for your records. The UAV Academy LTD (UAVA) will not file or otherwise keep a copy of the agreement concluded between you and
The UAV Academy LTD (company number 09588584), its registered office at Hartham Park, Hartham Lane, Corsham, Wiltshire, SN13 0RP.
“Additional Charges” means any amounts payable that are not Fees and may include, but are not limited to, payment for the delivery of Study Materials, any re-sit fees which UAVA may charge from time to time if applicable, any administration charge for switching location of a Course, additional services, examination entries and re-sit fees and any import duties, taxes and customs clearances which may be payable;
“Brochure” means any online or hard copy document that is produced by UAVA to provide detailed information with respect to the Courses these Terms cover;
“Classroom Course” means a
“Course” means either a Classroom Course and/or an Online Course whichever is purchased by you;
“Fee” means the fee payable for the Course and/or Study Materials and shall exclude any VAT payable and excludes Additional Charges;
“Flight Operations Assessment” means an assessment of a student’s ability to fly a drone. The assessment is available to individuals who have already passed the theoretical course with
“Online Course” means a course delivered online and if applicable the Study Materials to be provided by UAVA;
“Online Study Materials” means, but is not limited to, Online Tests, Online Tutorials and Online Downloads;
“Study Materials” means, but is not limited to, online theoretical training, question banks, review exercises, mock exams (papers and suggested solutions), course companions, online study materials, and study texts;
“Terms” means these Terms and Conditions;
“Website” means www.uavacademy.co.uk; and
“you” means the individual purchasing the Course.
2. Ordering Procedure
2.1. Unless otherwise agreed with
2.2. When you place an order for a Course you are offering to purchase that Course on these Terms.
2.3. Following receipt by UAVA of your order for a Course and, where applicable, payment of the Fee you will receive an email confirming that your order has been received by UAVA. Your order will be subject to acceptance by UAVA of your offer to purchase in accordance with clause 2.5 below.
2.4. A legally binding agreement shall not come into existence until UAVA has accepted your offer to purchase a Course by:
a) sending you an order acceptance confirmation email or written order acceptance confirmation by post, which will be effective upon sending or posting to you at the email or postal address you have provided; and
b) receiving payment for the Course in cleared funds from yourself or if applicable your employer in accordance with these Terms.
2.5. Where your order consists of multiple Courses, each individual Course will be treated by
3. Payment Terms
3.1. The Fee for any Course at any given time will be displayed on the Website and the Brochure and/or will be notified to you by a
3.2. If you purchase a Course on the Website:
a) the Fee including VAT and any delivery charges payable in relation to delivery of Study Materials, if applicable, will be shown prior to completion of the online transaction; and
b) Your order will be confirmed only upon receipt of the Fee in cleared funds by
3.3. The provision of the Course is contingent upon
3.4. Where you choose to invoice your employer for the payment of the Fee, the following additional terms shall apply:
a) upon receiving your order form signed by the training manager or other individual designated by your employer, UAVA will send an invoice to your employer;
b) full payment in cleared funds of the Fee is due from your employer within 30 days from the date of the invoice;
c) payment is due immediately if booking is made less than 30 days before the Course start date;
d) you and your employer are joint and severally liable for all unpaid invoices; and
e) you authorise
3.5. No Study Materials will be made available online, dispatched to you by
4. Cancellation Rights
For consumers (people who purchases goods and services for personal use – please note that if you are booking a course for a CAA Permission for Commercial Operations, then it is assumed you are not a consumer but are a business – see below)
4.1. There may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may wish to cancel your purchase of the Course. However, your right to cancel and obtain any refund will be lost if you have given UAVA express consent to supply any services during the Cancellation Period and the service has been performed. This consent includes ticking the box giving such consent at time of purchase. If the contract is for the supply of digital content, including but not limited to Online Course and Online Study Materials, your right to cancel and obtain any refund will be lost if you have given UAVA express consent to supply the digital content to you during the Cancellation Period or if you access the digital content before the expiry of the Cancellation Period. You do not have a right to change your mind in respect of other services, once these have been completed, even if the cancellation period is still running. If express consent has been given but the service is only part performed, you will be liable to pay for the services actually received.
4.2. Subject to clause 4.1, there may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may cancel your purchase of the Course within a period of 14 calendar days (“Cancellation Period”) from the date on which the contract is concluded subject to clause 2. The following rules apply:
a) Within the Cancellation Period, you must inform UAVA of your decision to cancel by emailing firstname.lastname@example.org
b) If you cancel your purchase you must return any Study Materials you may have received from
d) On cancellation you will be entitled to a full refund of the Fees subject to the following limitations:
i. In relation to delivery costs, the refund amount will be capped at the cost of a standard postal method fee; and
ii. If the value of the goods has been diminished by your handling, UAVA may recover the amount of this diminished value by deducting this amount from your refund.
4.3. If you cancel a Course after the Cancellation Period, UAVA will deduct from any refund of your Fee the cost of all applicable delivery charges, including delivery costs.
4.4. Refunds will normally be made using the same method of payment as you used for the purchase and will be paid within 14 days of you informing UAVA of the cancellation. The period for refund will increase to 30 days if
4.5. For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.
4.6. Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.
4.8. Where you have purchased multiple Course components (e.g. Remote Learning, Ground School, Flight Operations Assessment) as part of a UAVA package of products and you cancel or defer one or more of those elements, each component which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this clause 4 will apply to each cancellation or deferral. The value of each of the components will be determined by the then current fee which would apply if you purchased the individual component.
4.9. Subject to these Terms, you may cancel the Course by giving written notice to UAVA using the email address email@example.com and UAVA reserves the right to charge you a cancellation fee.
X = Number of full days’ written notice of cancellation received by UAVA from you (days before the Course start date)
Y= Cancellation fee due as
X – Y
0 – 4 100%
5 – 29 80%
30 – 59 50%
60 – 89 30%
90 – 179 10%
180 and more 0%
4.10. Any costs incurred by
4.11. If (a) UAVA declares that a Course is subject to a minimum number of participants and that minimum number of participants is not reached; or (b) a Course cannot be performed due to force majeure or other reasons beyond UAVA’s reasonable control, then
4.12. In the situations set out in clause 4.11, UAVA will use its endeavours to notify you about the cancellation at least one week before the Course start date. Any Fees paid by you will be refunded. Any other claims by you will be excluded.
5. Deferment and Delay
5.1. You will be charged an admin fee of £100 if you defer a Flight Assessment within 3 days of the agreed original Flight Assessment date. Within 1 working days of the agreed original Flight Assessment date, you will be liable for the entire cost of the flight assessment should you wish to cancel or defer.
5.2. If, due to force majeure or other reasons beyond UAVA’s reasonable control (Including where the instructor is ill), the Course cannot be performed at the agreed date, or could only be performed with unreasonable economic effort, then the Course will be performed on the next possible date agreed.
6.1. Please see the description of the Course on the Website and/or in the Brochure for details of the contents of the available Courses.
6.2. Except as set out in the description of the Course on the Website and/or in the Brochure, no additional Study Materials and/or tuition (either online, face to face or classroom) will be provided by UAVA.
6.3. You acknowledge that UAVA operates a
6.4. You must comply with all health and safety rules and regulations and any other reasonable security requirements (including relevant safety and accident prevention rules applicable for training within
6.5. You must only use the premises at which Classroom Courses are provided for the purposes of participating in Classroom Courses.
6.6. Training will take place at the UAVA training premises or at the client premises as specified. Daily schedules of training will correspond with the customary working hours of
6.7. If you require a visa to enable you to study with
6.8. You must sign an attendance register for each Classroom Course as required by the instructor.
6.9. Your personal possessions are your sole responsibility and
6.10. If a successful completion of the training requires any test or examination, the test or examination will be made according to the applicable UAVA rules.
6.11 All parts of the course must be completed within 12 months of enrolling. Beyond this timeframe parts of the course may need to be repeated, with associated costs, as UAVA determines necessary for the customer to reach the required standard of competence.
7. Provision of eLearning Services
7.1 Payment is taken at the time of booking / ordering unless otherwise agreed in writing beforehand. At all times full payment will have to be made before starting a course.
7.2 Bookings are either made in writing via the website or via telephone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable. Bookings are final when full payment has cleared and been received by UAVA.
7.3 Electronic course materials or e-learning will be made available as soon as payment has been received by UAVA. This is typically within 24 hours between Monday to Friday and within office hours.
7.5 Electronic courseware access is for a period of 6 months from point of purchase unless stated otherwise at time of purchase. After the initial 6 month period access will be withdrawn. Further access can be purchased by contacting UAVA.
7.6 Theory examination (online) resits are charged at £50 + VAT . Theory examinations require a 7 day cooling off period before resits.
7.7 The Operations manual you submit to UAVA will be reviewed to determine its quality and standard to obtain the Civil Aviation Authority Operational Authorisation. UAVA includes with the price of the course up to three Operations manual reviews with feedback provided via email. Should you require more than this amount of feedback the hourly rate of £60.00 + VAT per hour will apply.
7.8 The Flight Assessment is delivered at one of the UAVA training and assessment sites. UAVA will endeavour to deliver the flight test within 30 working (mon–fri) days (weather permitting) of the customer successfully completing required parts of the course to the required standard. Should the customer fail the flight test the following fee will be payable for a resit: Flight Assessment Resit is £200.00 + VAT.
Repeat short notice cancellation (3 or more within 1 week of flight test booking) of a customers flight test – due to the customers reasoning – will result in a rescheduling fee of £100.00 + VAT.
7.9 All parts of the course must be completed within 12 months of enrolling. Beyond this timeframe parts of the course may need to be repeated, with associated costs, as UAVA determines necessary for the customer to reach the required standard of competence.
7.10 Should a customer decide to cancel their course, after course material has been accessed, we do not offer partial refunds.
7.11 E-learning access provided with courses is for 6 months from registration on the e-learning system. After this period we may contact you to see if you wish to subscribe / extend access for a fee.
7.12 E-learning access is only for the registered user. Use by other persons under the same registered user, will incur the full course cost to any additional persons.
7.13 All content on the UAVA e-learning system is copyright and not to be copied, reproduced.
8. Regulatory and legislative change
8.1. Certain Courses will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, UAVA may produce Courses covering the new material. If new legislation or regulations supersedes existing Courses, these may be available for purchase as new Courses.
9.4. All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
10. Limitation of liability
10.1. The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or fraudulent misrepresentation; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.
10.2. Except as set out in these Terms, UAVA shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
a) indirect or consequential losses;
b) loss of income or revenue;
c) loss of business;
d) loss of anticipated savings; or
e) loss or corruption of data.
10.3. Save as otherwise set out in this clause 9,
10.5. Each provision in this clause 9 shall be construed separately as between you and UAVA. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.
11. Intellectual property
10.1. At all times,
11.2. In consideration of receipt by UAVA of the Fee, UAVA grants to you a non-exclusive, non-transferable licence to use the Study Materials for the sole purpose of studying for the Classroom Course and/or the Online Course.
11.3. Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Study Materials. You may not modify, adapt, merge, translate, disassemble, decompile,
11.4. Use of the Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either
12. Data protection
13.1. UAVA may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
13.3. You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
13.4. UAVA may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at its discretion.
13.5. No relaxation or delay by UAVA in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by UAVA in writing.
13.6. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
13.7. Any notices required to be served on you by UAVA under these Terms will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to you, at UAVA’s discretion. Any notices required to be served on UAVA by you will be deemed properly served if sent to the address as per clause 13.
13.8. A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.
13.9. The agreement between you and UAVA will be concluded in English only.
13.10. The agreement between you and UAVA which is compromised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
13.11. These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.
14. Contact us
The UAV Academy LTD
Hartham Park, Hartham Lane, Corsham, Wiltshire, SN14 6DF, UK
Telephone: 0800 998 7400